Refund policy
You may return or receive a refund on your glasses if you are unhappy with them for any reason. Please note:
- You have 30 days from the date of delivery to return your frames, this will be based on the dates provided by the courier tracking number.
- Refunds will be credited to the original payment method on receipt of the returned item by Espy and Iris.
If you unfortunately fill out a wrong prescription by accident, please contact us with your original prescription copy. We cannot offer a full refund on these frames but we will offer you a special discount code to buy a new pair with your correct prescription. For any return or refund related queries please contact us at info@espyandiris.com.
If you are returning frames that are fitted with prescription blue light lenses, the cost of the blue light lens will not be refunded (€30).
If you are returning frames that are fitted with thin lenses, the cost of the thin lens will not be refunded; 1.6 Thin (€25), 1.67 Extra Thin (€45), 1.74 Super Thin (€75)
Returns must be in their original condition and with all accessories included in your package (e.g. cases and cloths).
Ireland Returns
Just follow these easy steps:
- Contact us for a returns form and fill out the details as required;
- Post the frames back to the address stated on the returns form and retain a receipt of the postage costs.
- Pop the frame(s) you want to return, with their case and cloth, back in the delivery envelope or box, along with the returns form;
- Send us the package so it reaches us within 30 days of delivery date
- When you do return product we recommend that you obtain proof of postage from the Post Office as we are unable to take responsibility for packages lost in post.
International Returns
Just follow these easy steps:
- Contact us for a returns form and fill out the details as required;
- Pop the frame(s) you want to return, with their case and cloth, back in the delivery envelope or box, along with the returns form;
- Send to the address included on the returns form
- Send us the package so it reaches us within 30 days of delivery date
- When you do return product we recommend that you obtain proof of postage from the Post Office as we are unable to take responsibility for packages lost in post.
Cancellations
You have the right to cancel your order for up to 14 days from the time of purchasing. If we’ve already shipped your order, you’ll need to package the items and send them back to us as described in the returns information above.
